Assistance Channels

  • 1 hour ticket response time
  • A 60 mins Inquiry Resolution Warranty

  • Our tech support Department is available day–and–night to handle all of your current support tickets. Each ticket you send to us is going to be addressed within up to sixty minutes. If your issue demands the assistance of an administrator, we are going to address the ticket to the technician in charge and will inform you that the problem is being resolved.

  • Top quality support service
  • Expert Technical Support Service

  • Our technical assist staff is going to be on duty for you 24x7x365 to to take care of all service demand tickets that you send to us. We offer customer help for all packages that are pre–installed on your machine. These include our in–house created Web Hosting Control Panel, the preferred OS as well as the server management panel (based on the VPS type).

  • Intuitive help center
  • A Descriptive Help Section

  • A detailed and regularly updated knowledge base is incorporated into our custom–built Web Hosting Control Panel. It includes quick tips on how to perform all of the standard website managing jobs. The Help zone offers you comprehensive how to content articles and step–by–step video courses. You can gain access to the Help zone by hitting the Help or Video buttons in the upper right side of each Control Panel section.