A 60–Minute Ticket Response Time Guarantee
All your support requests will be responded to in no more than 60 minutes after the support ticket or e–mail has been submitted. If your issue calls for further assistance from a system administrator, we’ll direct the support ticket or the email to the person in charge and will leave a comment to notify you that more time will be needed for finding a solution. If you make use of our Optional Admin Services package, any of the services included there will be carried out whenever you decide.
A Premium–Quality Help Desk Support Service
Our customer support team will be at your disposal 24x7 if you need help while working with our Web Hosting Control Panel or with any of the apps that we install for you on the server. Furthermore if you need help tackling the regular admin tasks on your dedicated server, you can take advantage of our Optional Admin Services package, that includes backup hard disk drive storage space, weekly OS updates, problem troubleshooting and software installation procedures, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Section
We have provided the Web Hosting Control Panel with an elaborate knowledge base, which includes in–depth explanations of its features and functions. Furthermore, we have filmed in–depth video tutorials that will further demonstrate to you how to carry out a certain action or solve a typically experienced problem. All the educational articles and the video tutorials are readily reachable from each section of the Web Hosting Control Panel via the Videos and Help buttons situated in the upper right corner.