The customer support that you'll get from your cloud hosting company is really important, no matter if you have pre-sales questions and you aren't a client yet, or you've got a technical issue with an existing account. Prompt and correct info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this is generally an indicator that you're ordering from an actual web hosting provider and not from some reseller. If you obtain a hosting account through a company that doesn't own its servers and it can't access them right away, it is likely that you will wait for a day or two to have an answer to any kind of query, which means that your web sites may remain offline for quite a while. However, a provider which provides numerous options for communication and has a technical support staff available all the time can assist you right away and help you decrease or fully avoid any downtime and potential losses.

24/7 Customer Support in Cloud Hosting

All of our Linux cloud hosting plans offer you 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our website hosting solutions well before you make a purchase or you're an existing client and you have any kind of question or some issue, you'll be able to contact us at any time, which includes holidays and weekends. We have numerous channels to get in touch with us - several telephone lines around the globe for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages as well as support tickets for more technical matters or any troubles that require more time to analyze and take care of. In contrast to many other web hosting service providers, our trouble tickets have a warranted maximum response time of just 1 hour, so regardless of what your problem is, it will be resolved on time and you will not waste days in order to have something fixed.

24/7 Customer Support in Semi-dedicated Servers

Whatever the semi-dedicated server that you choose, you're able to reap the benefits of our 24/7 support services even on official holidays. Your web sites will be available all the time and so will we. With a number of contact options, you'll be able to pick the easiest way to contact us and find out about our services in case you do not have an account yet, or get assistance in case you are already among our customers. You can call us, start a chat with a live agent, send an e-mail or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options come with 1-hour reply time warranty, even though it hardly ever takes more than 20 mins to get assistance irrespective of the complexity of the issue. Using our customer and tech support services, we will be there for you whenever you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Servers

If you've got a Virtual Private Server through our company, you can contact us 24/7 for every server-related issue or forany problems and / or questions with regard to the pre-installed software your server is equipped with. If you haven't obtained your VPS server package yet, you will be able to learn a lot more about our solutions by giving us a telephone call or by using the live chat service. For more technical problems, you're able to send an e-mail or open a support ticket via your billing Control Panel and you will receive support within less than an hour no matter the time of the day, even on weekends and holidays. The typical response time usually does not exceed half an hour. If you're looking for assistance for third-party software, you're able to use the Managed Services upgrade which you can add to each and every VPS plan and our administrators will assist you with any installation or troubleshooting problem you could have experienced.

24/7 Customer Support in Dedicated Servers

When you purchase a dedicated server through us, you will be able to get in touch with us anytime using different channels and the maximum time that you will need to wait for a reply is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 no matter if it's a weekend or a holiday and we will help you with anything related to the apps that are pre-installed on your server. To contact us about a technical matter, you'll be able to open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of basic questions or you'd like to find out about our web hosting solutions before you order, you can employ our live chat or you can call one of the local numbers that we have in different countries around the world. In case you're looking for help with third-party software that you cannot set up or manage effectively, you'll be able to add the Managed Services upgrade to your package and our system administrators will assist you.