In case you've ever had a cloud hosting account in the past or you've dealt with any other online service, you probably know from personal experience that for certain things it is better to consult with a live person over the phone instead of exchange support tickets or e-mail messages. If you want to find out more about a specific service before you decide to purchase it or in case something small-scale has to be made, for example, it is easier and a lot faster to get it done real-time. If you have the option to get in touch with representatives by phone, it is very likely that you are dealing with an actual hosting supplier, not a reseller. The type of support that you can get over the telephone varies between different companies - from common matters to expert technical support. Usually most of the suppliers supply pre-sales assistance and 1st level phone support, while more complicated technical matters are resolved through email and / or tickets.

Phone Support in Cloud Hosting

We know that being able to talk with a live agent is rather important, so we have three support lines worldwide (UK, USA and Australia) and you are able to contact us over the phone for 14 hours every day. In case you consider purchasing one of our Linux cloud hosting plans, for instance, you have the option to phone us and find out more about our services before placing your order to make sure that we meet all of the system requirements for your websites. After the order, you will be able to contact us about any kind of sales and billing issues you may experience, or receive any kind of general or basic technical information that you need. We've tried to find the perfect balance between phone and ticket support, so for solely technical matters you can use our ticketing system, that will make it easier to track the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there will always be someone to help you if you have any queries about the semi-dedicated server packages that we offer. Whether you need to learn more about the plans, you have a billing issue or some general problem, you can give us a call. Although some more complex matters could require a ticket to give time to our technical support crew to investigate, we can assist you with lots of technical questions over the phone as well, saving you time and efforts. As we have data centers on three continents - in the U.S.A., the UK and Australia, we have local telephone lines in these countries as well. If you are in another country, we have a global number where you will be able to reach us.