In case you’ve got a site, a problem might always show up and it does not necessarily have to be connected to the web hosting service. For instance, something can go wrong when you bring a web-based app up to date or some important content can be modified or deleted accidentally. Irrespective of what the essence of the problem may be, you will have to touch base with the respective client support staff and request them to recover a backup or to assist you in resolving the problem that you’re encountering. How fast they’ll do that will predetermine the amount of time that your websites will be down. For given websites such as community portals or e-shops, a recurrent unreachability often equals losing users and money. Because of this, it’s of principal importance that you use the services of a web hosting company that provides not only a good help desk support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from us, you can forget about waiting around for hours on end, or even one whole day, to get a response to a technical support ticket or an email. No matter when you contact us, we will help you within less than 1 hour with any technical and pre-sales questions that you might have. In reality, our real reply time scarcely ever exceeds 20 to 30 minutes. Since we’re on duty 24x7, you’ll always receive support in a timely manner and we understand how critical that is in the electronic age. Soon after you contact us, we’ll answer your enquiries. In case you run into any technical difficulty, we’ll take care of it for you, or we will give you all the necessary information in case there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer support team members will be at your disposal at all times and they’ll reply to any trouble ticket that you open from your hosting Control Panel within maximum 1 hour. The ticket response time is guaranteed regardless of whether you’ve got a generic enquiry relating to your semi-dedicated server or you run into some problem and for most issues you won’t have to wait even that long. Irrespective of what the essence of the issue is or what time it is, we will be there to help you, as we are available day and night to attend to any technical, general or billing issue. If you get in touch with us about anything that’s within our power, we’ll resolve it before we get back to you, which implies that you won’t have to wait around for hours or days while the problem lasts. If there’s something that you have to do on your end, we will provide you with the required info – what possible solutions to try, what steps to take, etc.