There are a handful of ways to get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you pick is a support ticket system. It is the least complicated channel of communication for different reasons. If no customer support staff member is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always be received. In addition, you can copy ‘n’ paste extensive bits of info without having to worry about misprints, and in case a certain problem needs more time to be solved or a number of replies must be exchanged, all the information will be in the very same location, so either party can always see the comments supplied by the other one. The negative side of using tickets to contact your web hosting company is that they are usually separate from the hosting platform, so if you have to supply information or to adhere to guidelines, you’ll have to use no less than 2 different admin dashboards and this number might grow in case you wish to manage a couple of domain names. Plus, many web hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting for a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we are using for our Linux cloud hosting plans is not separate from the web hosting account. It’s an integral part of our full-featured Hepsia Control Panel and you’ll be able to access it at any specific time with just a few mouse clicks, without signing out of your account. The ticketing system comes with a quick-search field, which will help you track the status of de facto any ticket that you have posted in the past, if needed. Besides, you can read knowledge base articles that are relevant to various problem categories, which you can select, so you can find out how to deal with a given problem even before you post a ticket. The response time is no more than 60 minutes, which means that you can receive prompt assistance at any particular moment and in case our customer support team recommends that you do something in your hosting account, you can do it straight away without needing to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We think that it is more convenient to manage everything in one place, which is why we’ve incorporated a support ticket system into the custom Hepsia Control Panel, which is available with each and every semi-dedicated server package. This will allow you to manage the correspondence with our customer service team together with your sites, which goes to say that you won’t have to memorize one more log-on name for a different admin dashboard. You will be able to open a new ticket or to track down the status of an old one with less than several clicks while you are browsing the content hosted in your semi-dedicated account. Plus, you can go through older tickets using a clever search box or take a look at applicable knowledgebase articles with solutions to commonly confronted predicaments. The inbuilt ticketing system is strictly monitored 24-7-365 with the maximum ticket response time being just sixty minutes, so there’ll always be somebody to assist you.